The following are several characteristics that need to be correct in order for ZAP IN - Visitor Sign In to directly print with your Brother QL700 or QL800 series printer. Please ensure and test that each of these points have been satisfied:
1.The ZAP IN app must be updated to the newest version (search ZAP IN - Visitor Sign In in the itunes store and tap the UPDATE button next to the app icon. The icon is grey with an orange feather)
2.Both the Brother printer and the ZAP IN app needs to be on the same wifi connection (check your firewall settings to ensure it is allowing proper access to both devices)
The correct printer IP address must be inputted into the ZAP IN app (on initial setup, an iPad prompt will appear asking you for the printer IP address)
3.The correct printer type must be selected from the drop down menu in the PRINTER CONFIGURATION section of the WORKBENCH (either 700 or 800 series)
4.The correct label size must be selected from the drop down menu in the PRINTER CONFIGURATION section of the WORKBENCH (there are many different types to choose from. If you don't know the current label size being used, you can test the each option until it prints)
5.Badges must be enabled for the current Visitor Type selected. Select your Visitor Type from the left hand slide window, click BADGES from the right side menu then enable DIRECT PRINTING.